What Is a Chatbot?
A chatbot is a software application that holds a conversation with people through text or voice. Simple chatbots follow predefined rules and scripted answers, while AI chatbots use large language models to understand free-form questions and generate responses in natural language.
Rule-Based vs. AI Chatbots
Rule-based chatbots match keywords or menu choices to fixed replies and are predictable but limited. AI chatbots handle a much wider range of questions but can sometimes give incorrect answers, so important information should be checked against reliable sources.
Where They Are Used
Customer support, internal help desks, tutoring, writing assistance, and search are common uses.
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🔗 Related Terms
More AI & Technology Terms
- AI Alignment
- AI Bias
- AI Hallucination
- Algorithm
- API (Application Programming Interface)
- Artificial General Intelligence (AGI)
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Last updated: September 29, 2026. This definition is for general educational purposes only. It is not financial, investment, tax, legal, or medical advice, and it does not recommend any product or course of action. For decisions about your own situation, consult a qualified professional.